Grosvenor
Our Casino Heritage
| Feature | Details |
|---|---|
| Established | 1970 |
| Founder | The Rank Group |
| UK Land-Based Casinos | 52 venues across Britain |
| Online Launch | 2007 |
| License Number | 000-039270-R-319417-009 |
| Parent Company | The Rank Group Plc |
| Headquarters | Maidenhead, Berkshire |
| Total UK Employees | Over 6,700 |
Our Story
We have been part of the UK casino scene since 1970. Starting with our first venue in Southampton, we’ve grown under The Rank Group to operate 52 casinos across Britain. Our brand welcomes millions of visits each year and has become a well-known name in British gaming.
Bringing Experience Online
In 2007, we launched GrosvenorCasinos.com, blending our decades of experience with new digital technology. Our Play Points loyalty scheme connects our venues and online platform, giving players a unified experience wherever they choose to play.
UK Gambling Commission License
We hold a full UK Gambling Commission licence (number 000-039399-N-319329-001), which keeps our operations fully regulated and puts player protection at the centre of everything we do. Independent agencies such as eCOGRA regularly test our games to confirm fairness. Player funds are held securely in separate trust accounts, so your money always stays protected.
Responsible Gambling and Compliance
Our UKGC regulation means we provide self-exclusion options through GamStop, deposit limits from £10 per day up to £50,000 per month, and reality checks every 60 minutes. Players can use IBAS for dispute resolution if needed. We also meet strict requirements with quarterly compliance audits, monthly regulatory returns, and full transparency around game RTP rates, making sure our casino remains a trusted choice for players in Britain.
Why Choose Our Casino
Trusted UK Brand
We’ve been part of the UK casino scene since 1970, building a reputation for reliability and fair play. With 52 casinos nationwide and a secure online platform since 2007, our parent company, The Rank Group, brings financial strength and stability to everything we do.
Seamless Venue Integration
Our players use one account for both online play and visits to any Grosvenor venue. This seamless link means you can earn points whether you’re spinning slots at home or enjoying a night out, and access exclusive in-venue tournaments, sports screenings, and dining experiences that you won’t find with online-only brands.
Rewarding Membership
Every £10 you play earns Play Points. These points unlock bonuses, tailored offers, birthday treats, and access to events like poker tournaments or VIP experiences. Gold and Platinum members get extra perks such as faster withdrawals and personal account managers.
Welcome Bonuses and Promotions
New Player Offers
We welcome new UK players with a bonus package worth up to £30. By depositing and wagering £20 on eligible games, players receive a £20 bonus. After wagering another £20 within 30 days, we add an extra £10 bonus. As part of this offer, new members also get 30 free spins on selected slots, including popular titles like Age of the Gods.
Regular Promotions and Rewards
Our site features daily and weekly promotions, such as the Prize Pinball game with daily prizes reaching £500. Every Wednesday, players can claim a 25% reload bonus up to £50. Through our Play Points loyalty scheme, every £2 wagered earns 1 point. Monthly tournaments bring prize pools over £10,000, and the Grosvenor One rewards programme connects online and offline benefits.
Bonus Terms
Welcome bonuses carry a 5x wagering requirement on the deposit plus bonus within 7 days. Slots contribute 100% towards this, while table games and video poker count for 10%. The maximum bet allowed during wagering is £5 per spin. Free spins winnings are subject to 30x wagering, and all bonuses expire after 7 days if requirements aren’t met.
Slots and Table Games Collection
Slot Game Selection
We offer over 400 slot games, from classic three-reel options to modern video slots with up to 117,649 paylines. Our collection features progressive jackpots like Age of the Gods and Jackpot Giant, where prizes often top £1 million. Players will also find slots based on British favourites such as Deal or No Deal, Britain's Got Talent, and Who Wants to Be a Millionaire.
Table Games
Our platform includes all the popular casino classics with more than 15 blackjack variants, both European and American roulette, baccarat, and Three Card Poker. Betting limits start at £0.10 and go up to £10,000 per hand, making our tables suitable for all budgets. Favourites like Blackjack Surrender, Multi-Hand Blackjack, and Premium Roulette are always available.
Live Casino
We deliver live dealer games streamed around the clock from Evolution Gaming studios. Players can chat with professional dealers and join exclusive Grosvenor-branded tables, as well as enjoy Lightning Roulette, Dream Catcher, and Monopoly Live game shows.
Leading Game Providers
We work with more than 30 respected software providers to power our game selection at Grosvenor Casino. Our site features titles from IGT, Pragmatic Play, Red Tiger Gaming, Blueprint Gaming, Inspired Entertainment, NetEnt, and Microgaming. This ensures every game meets high standards for fairness and quality.
Game Quality and Variety
Our partnerships deliver over 2,000 games with strong graphics, reliable performance, and creative features. IGT supplies progressive jackpots like MegaJackpots, while Pragmatic Play brings popular slots such as Sweet Bonanza and The Dog House. Evolution Gaming runs our live casino, including exclusive Grosvenor-branded tables. All developers hold UK Gambling Commission licences and pass regular eCOGRA testing for fair RTPs.
- Evolution Gaming: Live Blackjack, Roulette, and exclusive Grosvenor tables
- IGT: MegaJackpots and Cleopatra slots
- Pragmatic Play: Gates of Olympus, Big Bass Bonanza slots
- NetEnt: Starburst, Gonzo's Quest, branded slots
- Red Tiger: Daily Drop jackpots, Megaways games
UK Payment Methods
Payment Options for British Players
We support a wide range of payment methods to suit UK players. Our options include Visa and Mastercard debit cards, PayPal, Skrill, Neteller, Apple Pay, and Faster Bank Transfers through online banking. We also work with Trustly and Paysafecard, giving you flexibility and added security when moving funds.
Deposits and Withdrawals
Deposits clear instantly for all payment methods, with a minimum of £5 required to get started. Withdrawal times depend on your chosen method—PayPal and e-wallets usually process within 24 hours, debit cards take 2 to 3 working days, and bank transfers complete in up to 3 working days. Most methods allow withdrawals up to £50,000 per transaction, and verified accounts face no daily withdrawal caps.
Mobile Gaming Experience
Our mobile casino lets you play the full Grosvenor experience on your phone or tablet. We offer dedicated apps for both iOS and Android, with access to over 400 games including slots, table favourites, and live dealer options. Touch controls are simple to use, whether you’re spinning reels or joining a poker table.
Designed for Every Device
The app adapts to different screen sizes and works smoothly in portrait or landscape mode. Graphics stay sharp and gameplay remains fast, so you won’t miss a beat whether you’re at home or on the move in the UK. We’ve focused on quick loading times, making it easy to jump straight into your chosen game.
| Mobile Feature | Details |
|---|---|
| App Availability | iOS App Store & Google Play Store |
| Game Selection | 400+ slots, table games, live casino |
| Account Features | Full deposits, withdrawals, bonus claims |
| Compatibility | iOS 11.0+ and Android 6.0+ |
VIP and Loyalty Programme
How Our Rewards Work
Our Play Points loyalty programme lets members earn points with every £10 spent on slots. Table games and live casino play also contribute, though at different rates. Points build up automatically and never expire, so there’s no pressure to use them quickly. Whether you play online or visit any of our 52 UK venues, you’ll find your rewards adding up in one balance, ready for you to redeem wherever you prefer to play.
Benefits for VIP Members
VIP status brings a personal touch with weekly tailored bonuses of up to £500, quicker withdrawals within 24 hours, and direct support from a dedicated account manager. Members can look forward to exclusive tournaments, complimentary food and drinks at our venues, VIP-only events, and cashback on net losses between 5% and 15% for those in higher tiers.
Progressing Through Tiers
Our loyalty scheme features four tiers: Bronze (automatic when you join), Silver (1,000+ points), Gold (5,000+ points), and Black (invite-only). Each new level increases your point-earning rate by 25%, with Black members collecting 2 points per £10 staked. As you move up, enjoy bigger birthday treats, monthly reloads, and exclusive promotional codes.
Customer Support Services
How to Reach Us
We make it simple to get help whenever you need it. Our live chat runs 24/7 for instant support. For more detailed questions, email us at [email protected] and we aim to respond within a day. If you prefer to talk, our UK helpline is available at 0800 083 1990 for urgent matters.
Support from Local Experts
Our customer care team is based in the UK and understands what British players need. They handle account queries, technical problems, and gaming questions with local know-how. We keep support open late to cover busy evening gaming hours.
Self-Help Resources
Our FAQ and Help Centre are always available for quick answers. Find clear guides on deposits, withdrawals, bonuses, and technical issues. Manage your account or check game rules at any time, without waiting for a reply.
Security and Player Protection
| Security Feature | Details |
|---|---|
| SSL Encryption | 128-bit SSL encryption technology |
| Regulatory Body | UK Gambling Commission (License 000-000514-N-102269-012) |
| Age Verification | Mandatory ID checks for all UK players |
| Payment Security | PCI DSS Level 1 compliance |
| Responsible Gaming Tools | Deposit limits, self-exclusion, reality checks |
Data Protection
We use 128-bit SSL encryption, certified by Thawte, to keep your personal details secure at every stage. Our GDPR-compliant systems use multi-factor authentication, so only verified account holders can access funds and information. Every transaction on our platform stays protected, and identity checks are a key part of our commitment to your security.
Secure Banking
Our payment process meets PCI DSS Level 1 standards, offering peace of mind for all deposits and withdrawals. We monitor transactions around the clock using advanced fraud detection. Proof of ID and address is required within 72 hours of signing up, helping us prevent fraud and make sure your winnings are paid safely to you.
Link to Land-Based Venues
We operate 52 Grosvenor casinos across the UK, giving players the freedom to move between our online platform and physical venues using a single Play Points card. With one set of login details, you can check your balance, earn points, and use rewards whether you’re playing from home or visiting us in major cities like London, Manchester, Birmingham, or Glasgow.
Your Play Points add up at a rate of 1 point for every £2 wagered, both online and in person. These points can be redeemed at our casinos for drinks, meals, or gaming credit. We also run exclusive events at our venues, such as poker tournaments with buy-ins starting from £30, where online members receive priority booking. When you visit a Grosvenor casino for the first time as an online member, you’ll receive a complimentary £5 match play voucher upon showing your membership.